Terms & Conditions

These Terms and Conditions form a binding agreement between you, the customer, and Parking Link, a premier provider of parking services located at 289 King Street, Mascot, Sydney Airport. By using our products, services & website and making a booking, you agree to these Terms and Conditions. Your statutory rights are not affected by these Terms.

1. Definitions

1.1 The Company: Refers to Parking Link ABN 45 661 770 869.
1.2 The Customer: Refers to the individual or entity utilizing or intending to utilize the Company’s services.
1.3 The Service Provider: Refers to the operator managing the parking facility booked through the Company.
1.4 The Booking: Refers to the reservation made by the Customer through the Company’s platform.

2. Liability

The Company functions as an agent for booking services on behalf of the Service Provider. The services offered are subject to the Service Provider's terms and conditions. The Company's liability is restricted to direct losses resulting from its negligence in the booking process. Any claims related to service provision should be directed to the Service Provider.

3. Booking

A booking is considered final once a reference number has been issued, indicating your acceptance of these Terms. All bookings are dependent on availability, and the Company reserves the right to cancel bookings under unforeseen circumstances, with a refund provided and no further liability.

4. Payment

Payments are accepted through major credit/debit cards. The Company and the Service Provider reserve the right to refuse service if payment is declined.

5. Cancellations

Cancellations are permitted up to two hours before the scheduled service time. Certain products may have specific cancellation policies. Parking link do not charge fees for full refund and cancellation but do refund full amount of booking less 2% merchant fee upon cancellation

6. Modifications to Bookings

Changes to your booking depend on availability and the Service Provider's capacity to accommodate them. Any amendment requests must be submitted in writing or through the designated customer service channels

Note: If your stay is shorter than the booked period, no refund will be issued. If you arrive earlier or depart later than your scheduled booking period, resulting in your vehicle being parked outside the allotted time, you will be charged an additional fee for the extra time. Overstay charges vary based on the time of booking and availability. Please refer to your booking confirmation for the applicable overstay fees.

7. Vehicle restrictions in our car parks

It is your responsibility to ensure that your vehicle meets the size and height restrictions of our car parks. Refunds will not be provided if your vehicle exceeds the specified size limits. Additionally, if your vehicle (including any attachments, overhangs, or trailers) occupies more than one standard parking space, additional charges may apply. We reserve the right to deny parking if your vehicle’s dimensions interfere with the efficient operation of the car park.

8. Liability Limitations

8.1 Except as explicitly stated in these Terms, we disclaim all rights, guarantees, representations, warranties, conditions, undertakings, remedies, or other terms related to your use of the Car Park and our Services, to the fullest extent permitted by law.
8.2 In addition to clause 1, you acknowledge and agree that:

• 8.2.1. We are not responsible for any theft of your vehicle, theft of property from your vehicle, or any damage to your vehicle, including damages caused by collisions with other vehicles.


• 8.2.2. We are not liable for any damage to your vehicle caused by our Service Partners.


• 8.2.3. We are not responsible for any injury, damage, loss, or delay that you may experience, whether caused in whole or in part by your actions or omissions, the actions or omissions of others using the Car Park, or any circumstances that go beyond what would be expected in similar situations or that are unique to your specific circumstances.


• 8.2.4. We are not liable for any additional services provided by a Service Partner.


• 8.2.5. By using our products and services, you agree that we are not responsible for any property damage caused by misconduct or negligence by third parties, including our employees and Service Partners.

8.3 Subject to the aforementioned terms, our total liability to you for any loss, damage, or injury related to these Terms, including any breach by us, whether arising from contract, tort (including negligence), statute, or any other legal basis, is capped at the total amount you have paid to us in the one-month period prior to the event or issue that gave rise to the claim.
8.4 Nothing in these Terms is meant to exclude, limit, or alter the application of the Australian Consumer Law, your rights under such laws, or any liability we may have for failing to comply with a guarantee under Division 1 of Part 3-2 of the Australian Consumer Law, insofar as the Australian Consumer Law applies to our Services.
8.5 If we are determined to be liable for not meeting a guarantee under Division 1 of Part 3-2 of the Australian Consumer Law that cannot be excluded, our liability will be confined, at our discretion, to either covering the cost of re-supplying the relevant services or reimbursing the expense of re-supplying those services.
8.6 The limitations and exclusions of liability detailed in this clause remain applicable, irrespective of whether the claim arises from a breach of contract, warranty, indemnity, tort (including negligence), statute, equity, or any other legal doctrine.
8.7 We disclaim any liability for special, indirect, or consequential losses arising from or related to these Terms, without limiting their general applicability, regardless of the legal basis for the claim.
8.8 Our liability will be proportionately reduced to the extent that any loss or damage is caused or contributed to by your actions, notwithstanding any other clause in these Terms.
8.9 If you have the ability to recover any amount from a third party in relation to an event that could result in a claim under these Terms, you must:

• 8.9.1. Make all reasonable efforts to recover that amount before making a claim against us.


• 8.9.2. Keep us fully informed of your progress in these recovery efforts.


• 8.9.3. Reduce your claim by the amount recovered.

8.10 CCTV footage is retained for a limited time and may be released to law enforcement agencies at our discretion upon request. We are not responsible for any misuse of CCTV footage that has been provided to third parties.
8.11 Any items left behind and found by us will be placed in our Lost & Found. If unclaimed after three months, these items will become our property and may be donated to charity or disposed of at our discretion. If an item is identified as belonging to a customer, we will attempt to contact them via phone and email. If the item remains uncollected after four weeks, it will become our property and will be donated to charity or otherwise disposed of.

9. Accountability & Indemnity Provisions

9.1 To the extent that it is not caused or contributed to by our own breach of these Terms, you agree to indemnify and protect us from any losses (including direct, indirect, special, or consequential losses), as well as any interest, penalties, legal fees (on a full indemnity basis), and other professional costs we may incur, arising from or related to:

• 9.1.1. Your violation or negligent handling of these Terms or any related policie.


• 9.1.2. The unsafe or illegal use of a vehicle.


• 9.1.3. The enforcement of these Terms.


• 9.1.4. Claims made by third parties due to your use of our products.


• 9.1.5. Claims by third parties for death, personal injury, or property damage resulting from our services, where such damage is linked to your actions or failure to follow our instructions.


• 9.1.6. Any deliberate, intentional, or malicious acts by you or anyone authorized by you to use your vehicle in the car park, except where our negligence has contributed to the costs or damages.


• 9.1.7. Any death, personal injury, or property damage directly or indirectly caused by you or your authorized representatives while in charge of your vehicle in the car park.


• 9.1.8. Your breach of any laws or infringement of third-party rights, or any other issues arising from your use of our products and services.

9.2 Payments required under this clause must be made:

• 9.2.1. Immediately upon demand, in full, without set-off or counterclaim, and without any tax deductions unless legally required.
• 9.2.2. In the currency specified or otherwise in Australian dollars, in immediately available funds.

9.3 We do not need to incur any costs or make any payments before we can enforce our indemnity rights under this clause.
9.4 The indemnities provided under this clause:

• 9.4.1. Are ongoing obligations, independent of your other responsibilities under these Terms, and will continue beyond the termination or expiration of these Terms.
• 9.4.2. Are absolute and unconditional and are not affected by any actions that might otherwise mitigate, release, or alter your liability.

10.Vehicle Key Management

10.1 If you opt for additional services such as car washing or valet parking, you must leave your vehicle keys with us. We may move your vehicle as required.
10.2 We are not responsible for loss or damage from accessing or moving your vehicle.
10.3 We reserve the right to jumpstart your vehicle if needed, and disclaim liability for potential damage.

11.Hand Car Wash Services

The car wash service is provided by an independent third party (the "Hand Car Wash Provider") and is not affiliated with us. By engaging with the Hand Car Wash Provider, you are entering into a direct contractual relationship with them. We are not a party to this contract and are not responsible for ensuring that the Hand Car Wash Provider fulfills their obligations or adheres to these terms and conditions.

12.Travelling with children

Our top priority is your safety and the safety of your children. When traveling with children under the age of seven (7), it is a legal requirement that they be secured in an appropriate child restraint while in our shuttle buses. It is the customer’s responsibility to ensure that children under seven are properly seated in a child restraint. If there are insufficient seats for all children, the customer must notify the on-site operational team.

13.Data Privacy

13.1 Our Privacy Policy governs your use of our Products and Services and is incorporated into these Terms by reference.
13.2 You authorize us to collect, use, store, and process any information, including personal data, that relates to or identifies you as necessary for providing the requested Services.
13.3 We will handle personal information in accordance with our Privacy Policy, available for review here.

14.General Provisions

14.1 These Terms are governed by the laws of the State of New South Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales, as well as applicable federal or Commonwealth courts.
14.2 If any provision of these Terms is found to be invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, it will be severed. The remaining provisions will continue in full force and effect.
14.3 We reserve the right to assign these Terms and any related agreements at our discretion without prior notice. You may not assign these Terms without our express written consent.

15.Terms of the Service Provider

Parking is at the vehicle owner's risk. The Service Provider is not liable for any loss or damage to personal property or the vehicle.

16.Filing Complaints

Complaints should be addressed to the Service Provider immediately. Formal complaints must be submitted in writing within a specified period after the service concludes.

17.Communications

The Company may send promotional communications to the Customer, who may choose to unsubscribe. By registering, you consent to receiving emails, SMS messages, and marketing materials from us and our affiliated partners.

18.Additional Service Details

Information about extra services, including SMS confirmations and cancellation waivers, along with their associated terms and fees, is available upon request.

19.Shuttle buses

Complimentary shuttle bus services may be available for customers with valid bookings. We strive to adhere to schedules, but delays may occur, and we cannot guarantee specific wait times. Compliance with all applicable laws and driver instructions is mandatory while using the shuttle bus service.

20.Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the State of New South Wales and fall under the exclusive jurisdiction of the courts of New South Wales, as well as applicable federal or Commonwealth courts. If any provision is deemed unenforceable, it will be adjusted to the minimum extent necessary to make it enforceable, with the remaining provisions continuing in full effect.

For any further inquiries or information, please contact Parking Link through the provided channels. By using our services, you confirm that you have read, understood, and accepted these Terms and Conditions.