Parking Link
Frequent Asked Questions (FAQs)
Your Top Questions Answered for a Smooth Parking Experience
What is Parking Link and how it works?
Parking Link is an online portal for booking car parking spaces near Sydney Airport, offering Premium Car Parking, Undercover Car Parking, Rooftop Car Parking, Electric Vehicle (EV) Charging and Hand Car Wash services. Located in Mascot, Sydney, NSW, just a few minutes away from Sydney Airport; Parking Link partners with Space Shuttle Car Parking to provide convenient shuttle services to and from the airport. Users can easily book parking spaces online through our web portal.
What are Parking Link's operating hours?
Parking Link operating hours are 24/7, ensuring you have access to our services at any time. However, Shuttle Bus service is available daily from 4:30 AM to 11:30 PM, matching the operating hours of Sydney Airport.
Where is Parking Link located?
Parking Link is located in 289 King St. Mascot, NSW; providing easy access to Sydney Airport. It is the closest purpose built multi-level airport car park to Sydney Airport.
What types of parking spaces are available at Parking Link?
Parking Link offers Premium Car Parking at ground level, Undercover Car Parking from Level 1 to Level 8, and Rooftop Car Parking with sunshades and sails.
What technology does Parking Link use?
Parking Link uses a state-of-the-art cloud edge computing system powered by Ultron for efficient car park management.
How safe is parking at Parking Link near Sydney Airport?
Parking Link ensures the safety of your vehicle with 24/7 security, including surveillance cameras and on-site staff. We also utilize SMART and secure entry and exit points with ANPR (Automatic Number Plate Recognition) access to maintain the highest level of security for vehicles booked for parking.
How do I create an account on Parking Link?
To create an account, click on the "Sign Up" button on our homepage. Follow the prompts to enter your personal details, including your name, email address, and a password. Once you submit the form, you will receive a confirmation email to verify your account.
What should I do if I forget my password?
If you forget your password, click on the "Lost your Password?" link on the login page. Enter your registered email address, and we will send you a link to reset your password. Follow the instructions in the email to create a new password.
Can I update my account information?
Yes, you can update your account information by logging into your account and navigating to the "My Profile" section. Here, you can edit your personal details, and update your contact information.
How do I delete my Parking Link account?
If you wish to delete your account, please contact our support team at [email protected] . We will process your request and confirm the deletion of your account.
Is my personal information secure with Parking Link?
Yes, we take your privacy and security very seriously. All personal information is stored securely, and we employ industry standard security measures to protect your data. For more details, please refer to our Privacy Policy.
Why do I need to create an account to book parking?
Creating an account allows us to provide you with a seamless booking experience, keep track of your bookings, and offer personalized services. It also enables you to manage and modify your reservations easily.
How do I reserve a parking space at Parking Link?
Reserving a parking space at Parking Link is easy. Simply visit our website, select your desired dates, and complete the booking process.
Can I pay for parking at Parking Link online?
Yes, you can conveniently pay for your parking space online using major credit or debit cards.
Are there any discounts for advance parking bookings?
Yes, we provide excellent discount offers for customers who reserve parking spaces in advance through our portal. Our dynamic pricing ensures you get the best rates when you book early. The earlier you book, the more you can save.
Can I modify or cancel my booking?
Yes, you can modify or cancel your booking through your account on our website, subject to our cancellation policy. Cancellations can be made up to 2 hours before the scheduled service time, subject to a cancellation fee.
I booked the wrong date, time, or space. How can I correct this?
To correct a booking with the wrong date, time, or space; please rebook for the correct details and cancel the incorrect booking directly through our web portal. Alternatively, you can email us immediately at [email protected] . Once the cancellation is processed, you will receive a refund within 1-5 business days.
Are there any discounts or promotions for parking at Parking Link?
Yes, we frequently offer promo codes, discounts and promotions. Check our website or sign up for our newsletter to stay updated on the latest deals.
What are the payment options available?
We accept all major credit cards/debit cards and online payment methods. Payment is securely processed through our website at the time of booking.
How safe are online bookings with Parking Link?
Booking online with Parking Link is very secure. We use advanced encryption technology to protect your personal and payment information, ensuring a safe and reliable booking process.
Does Parking Link offer electric vehicle charging near Sydney Airport?
Yes, Parking Link provides electric vehicle charging stations for an additional fee, ensuring your EV is ready to go when you return.
Is there a hand car wash service available at Parking Link?
Yes, we offer a professional hand car wash service so you can return to a clean and shiny car after your trip.
Are there long-term parking options available near Sydney Airport?
Yes, Parking Link offers both short term and long term parking options to suit your needs, whether you’re traveling for a few days or several weeks.
What types of parking are available through Parking Link?
We offer Premium Car Parking, Undercover Car Parking, Rooftop Car Parking ; Additional services include Electric Vehicle (EV) Charging and Hand Car Wash.
Does Parking Link offer airport shuttle services?
Yes, Parking Link provides airport shuttle services through our partnership with Space Shuttle. We offer convenient shuttle bus pickups from both domestic and international Sydney Airport terminals, as well as drop-off services from our car park to the airport. The on-demand shuttle bus service operates daily from 4:30 am to 11:30 pm.
Where can I find affordable parking near Sydney Airport?
Parking Link offers affordable and convenient parking spaces just 5 minutes from the domestic terminal and 10 minutes from the international terminal of Sydney Airport.
What are the best parking options near Sydney Domestic Airport?
Parking Link provides several parking options near Sydney Domestic Airport, including Premium Car Parking at ground level, Undercover Car Parking from Level 1 to Level 8, and Rooftop Car Parking with sunshades.
How can I get from Parking Link Car Park to Sydney Airport?
Our partner, Space Shuttle Parking, offers a reliable shuttle bus service to and from Sydney Airport, ensuring a seamless transfer for our customers.
What are the advantages of booking parking near Sydney Airport with Parking Link?
Booking parking near Sydney Airport with Parking Link provides convenience, affordability, and various options such as Premium Car Parking, Undercover Car Parking, and Rooftop Car Parking. Our location is just minutes from both the domestic and international terminals, making it an ideal choice for travellers.
How can I find cheap parking near Sydney International Airport?
Parking Link offers competitive rates for parking near Sydney International Airport. Our online booking system ensures you get the best price for your parking needs, whether for short-term or long-term stays.
What is the best way to get parking at Sydney Airport?
The best way to secure parking at Sydney Airport is to book online with Parking Link. Our easy-to-use website allows you to reserve a parking space in advance, ensuring a hassle-free experience when you arrive.
How far is Car Park from the Sydney Airport terminals?
Our Multi-level Car Park is 5 minutes from the domestic terminal and 10 minutes from the international terminal.
Does Parking Link offer any additional services like shuttle bus or car wash near Sydney Airport?
Yes, Parking Link partners with Space Shuttle Parking to offer a shuttle bus service to and from Sydney Airport. We also provide hand car wash services and electric vehicle charging stations for an additional fee.
Are there any covered parking options available near Sydney Airport?
Yes, Parking Link offers Undercover Car Parking from Level 1 to Level 8, protecting your vehicle from the elements and ensuring its safety.
Can I find long-term parking near Sydney Airport with security?
Absolutely. Parking Link provides secure long-term parking options with 24/7 surveillance and on-site staff, ensuring your vehicle is safe during your travels.
Does Parking Link offer any special services for electric vehicles?
Yes, we provide EV charging stations at selected parking locations.
Are there any premium parking services available at Parking Link?
Yes, we offer VIP parking services with added security and convenience features. Our state-of-the-art edge cloud computing system powered by Ultron ensures seamless, token-free parking management. We also provide exclusive seasonal offers and deals for premium customers, enhancing your parking experience with additional value and benefits.
What is the cancellation policy?
Cancellations can be made up to 2 hours before the scheduled service time, subject to a cancellation fee. Specific products may have unique cancellation policies.
Do you offer refunds for cancellations?
Refunds are available for cancellations made within the specified time frame. Please refer to our Terms and Conditions for more details.
Is there a time limit for how long I can park my car?
No, you can book a parking space for both short-term and long-term durations based on your needs. Short Term Parking can start from a day and Long Term Car Parking can be up to six months.
What is Parking Link's key retention policy?
At Parking Link, we operate a self-key retention policy, meaning customers generally keep their car keys during their parking. However, if you have booked additional services such as hand car wash or Electric Vehicle (EV) charging, you will need to submit your keys.
What are the height restrictions for parking spaces at Parking Link?
Ground Level has a clearance of 2.6 meters for Premium Car Parking, and Upper Levels have a clearance of 2.25 meters for Undercover Car Parking.
How can I contact Parking Link customer support?
You can reach our customer support team through our website's contact form, email , or by calling our support hotline 1800 289 289.
What should I do if I have an issue with my booking?
If you encounter any issues, please contact our customer support team immediately for assistance.
What are the operating hours for customer support?
Our customer support is available 24/7 to assist you with any inquiries or issues.